Refund policy

We hope you'll be delighted with your purchase. However, if you need to return an item or require assistance, we're here to help.

How to Contact Us

If you need to contact us regarding a return, damaged item, incorrect item, product support or a fault, please complete the form on our Get in Touch page.

When submitting your enquiry, please provide:

  • Full Name
  • Email Address
  • Select the enquiry type that best matches your query
  • Include your address, order number and details of your enquiry, issue or return request in the message section

Providing all of the above information will help us resolve your enquiry as quickly as possible.

Changed Your Mind?

If you've decided your item is no longer required:

  • The item must be returned within 28 calendar days of delivery.
  • It must be unused, in a saleable condition, and in its original packaging, including all accessories.
  • To arrange a return, please contact us using our Get in Touch page.

Please note that items returned in a condition other than described above may be eligible for a partial refund only.

Received the Wrong Item or Your Item Arrived Damaged?

We're sorry if your order has not arrived as expected.

If you have received the wrong product or your item has arrived damaged, please contact us within 72 hours of delivery using our Get in Touch page.

Our team will investigate the issue and arrange an appropriate resolution, which may include collection, replacement, exchange or refund where applicable.

Please note that claims reported outside of the 72-hour period may not be accepted.

Need Help, Support or Fault Assistance?

Whether you need assistance setting up your product or believe it has developed a fault, our team is here to help.

Please contact us using our Get in Touch page.

Our product specialists can assist with:

  • Product setup and installation guidance
  • Troubleshooting and fault diagnosis
  • Warranty support
  • Arranging engineer visits where necessary

Products are covered by the manufacturer's warranty, and we will work with you to ensure any issues are resolved as quickly as possible.

Before You Contact Us

To help us assist you as quickly as possible, please have the following information ready:

  • Order number
  • Full name and delivery address
  • Product model number (where available)
  • Details of the issue or enquiry

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection legislation.