Privacy policy

This Privacy Policy (Policy) is issued by Product Care Trading Limited.(company number 06938838) trading as Joe's Appliances and applies to the processing of your personal data.

Product Care Trading Limited t/a Joe’s Appliances

Unit 1, Greenbank Business Park

Swan Lane

Hindley Green

Wigan

WN2 4AY

Tel: 01942 521 918

E-mail: compliance@productcaregroup.com

Website: www.joesappliances.com

This Policy is issued by Product Care Trading Limited (trading as Joe’s Appliances) so when we mention "Product Care", "we", "us" or "our" in this Policy, we are referring to Product Care Trading Limited . When you purchase a product or service with us, the controller for your data will be the entity with which you place your order. Product Care Trading Limited is the controller and responsible for this website.

Our Group Risk and Compliance Manager is responsible for overseeing questions in relation to this Policy. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us using the contact details above.

This website is not intended for children and we do not knowingly collect data relating to children.

Product Care respects your privacy and is committed to protecting your personal data. This Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This Policy aims to give you information on how Product Care collects and processes your personal data and provides governance for our treatment of personal information collected, such as that information which is:

·        use our website;

·        provide your contact details as a potential customer;

·        place an order to use (and when you use) our products or services;

·        contact us to make a complaint; or

·        contact us directly for another purpose.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

·        Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.

·        Contact Data includes billing address, delivery address, email address and telephone numbers.

·        Financial Data includes bank account and payment card details.

·        Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

·        Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

·        Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

·        Usage Data includes information about how you use our website, products and services.

·        Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use the following methods to collect personal data:

·        Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

·        create an account on our website;

·        subscribe to our service or publications;

·        request marketing to be sent to you;

·        enter a competition, promotion or survey; or

·        complete a purchase or place an order for our products.

·        give us feedback or contact us. 

·        Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy https://joesappliances.com/pages/cookies for further details.

·        Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:

·        Technical Data is collected from the following parties:

·        analytics providers such as Google;

·        advertising networks; and

·        search information providers.

·        Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.

Cookies

Interaction with our websites or delivery booking portals will generate server logs from your visit, which may record the browser used (including Google, Firefox and Edge), your IP address and other information such as the pages you visit in order to record your preferences to make subsequent visits more user friendly, through transfer of data through to your terminal in the form of cookies. This information helps us understand which parts of our websites are visited and by how many people, which in turn can help us make any visit to our websites more accessible and of use to everyone.

By continuing to use  this website, you agree to the use of cookies in accordance with our cookies policy available here https://joesappliances.com/pages/cookies.

You can change your own preferences as to the use of cookies through the “system” settings on your device, but this may prevent access to some of our website features.

Information provided By You

We will receive and store any information you knowingly provide for us in order to complete any contracted service, request for information or product purchases. Such information will usually be limited to Identity Data, Contact Data, Financial Data, Transaction Data and Profile Data.

Some of our website features may require you to create a profile requiring a log-in or username and a password. Such information will be stored on our systems to ensure your return visits are hassle-free, but you can also change this option on your device by enabling/disabling the “remember me” or “keep me signed in” functions.

We process your personal data only when the law allows us to, being when we have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

·        Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

·        Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

·        Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

·        Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or Privacy Policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To manage, register or hold information on any product related warranties or extra services requested by you, including to hold this information for the unlikely event of product recalls or safety notices that must be issued and to assist in processing any action under any warranty scheme.	(a) Identity (b) Contact (c) Profile (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To request customer feedback and reviews regarding products and services purchased from us, including through third party review platforms such as Trustpilot	(a) Identity (b) Contact (c) Technical	(a) Legitimate interests (to monitor and improve customer satisfaction, products and services) (b) Performance of a contract (where feedback requests form part of post-sale customer care)
To administer competitions, prize draws, promotions and giveaways that we operate.	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a)    Performance of a contract (administration of the competition) (b)    Legitimate interests (promotion of our business and products) (c)    Necessary to comply with a legal obligation

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing (including where you have subscribed to our newsletter).

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us as set out above.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product/service, updates to our Terms and Conditions and checking that your contact details are correct.

We do not sell your personal information to third parties. However, we work closely with our trusted third-party suppliers to deliver our products and services to you.

We may share your personal data with selected third parties who provide services on our behalf:

·        When we engage third-party delivery agents to fulfil orders where we are unable to deliver goods directly;

·        When we are legally required to disclose your data (e.g. to regulators, law enforcement, or under court orders);

·        When you have given us your specific consent to do so;

·        When fulfilling sales transactions, including sharing necessary data with payment processors, delivery providers, or third-party customer service platforms;

·        When it is necessary to discuss or arrange the provision of goods or services with relevant and/or reasonably interested third parties. This may include a company for whom we are acting as a delivery agent, where your original purchase or contract was made through them.

·        Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

·        Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We ensure your personal data is protected by requiring all our group companies to follow the same set of rules when processing your personal data.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

 

International Transfers

We may transfer your data outside of the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
• We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely an International Data Transfer Agreement.

You may contact us anytime using the contact details below if you would like further information on such safeguards.

Third Party Links

Please note that our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All personal information is securely stored on suitably provisioned systems, either cloud-based or provided by third party suppliers, or on physically accessible servers on one or more of our operational sites, over which we have complete control.

We are certified to ISO/IEC 27001: 2013 Information Security Management Systems, and conduct regular internal audits, as well as subjecting our processes and policies to rigorously applied audits provided by  third party certification bodies. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

All personal information will only be retained for as long as is required to fulfill any arrangement with you, including for the provision of services or registration and management of product warranties, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. Where a financial transaction has taken place between us and you, records of this will be kept for no more than six years after the end of the financial year in which the transaction took place. Our financial years run from the period of 1 July to 30 June.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Where you register for any marketing, mailing, promotion or other special offer/services, your data will be retained until such a time as:

·        you withdraw your consent (see “Data Protection Rights” below);

·        you exercise your right to be forgotten (see “Data Protection Rights” below); or

·        the purpose for which consent was gained has been completed.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes:

a. Right of access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

b. Right to rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

c. Right to erasure of your personal data. Also known as the “right to be forgotten”. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. At any time where data is deleted, this shall be done securely and in accordance with all known legal and regulatory requirements, as well as in line with our Data Retention, Storage and Disposition Policy under our ISO/IEC 27-001: 2022 Information Security Management System.

d. Right to restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy, where our use if unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims or if you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

e. Right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

f. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

g. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we encourage you to contact us first using the contact details set out above so we can address your concerns.

We keep our  Policy under regular review, and this Policy may change from time to time. Please check our website periodically for updates. This version was last updated on 14/07/2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.