Placing an order is simple! Browse our website to find the products you want, add them to your basket, and follow the checkout steps to complete your purchase. You’ll receive a confirmation email once your order is successfully placed.

If you need anything else, our friendly customer service team is here to help, just email customer.services@joesappliances.com

If you need to cancel your order, just email our team at customer.services@joesappliances.com. While we can’t swap products or adjust quantities, we’ll guide you through cancelling and placing a new order for exactly what you need!

All our appliances come with free delivery, so you can just focus on getting excited for your new purchase!

For small appliances, we work with DPD to deliver across the UK. Most areas can get next-day delivery, while remote locations may take 2-3 days. Once your order is with DPD, you’ll receive updates by email or text and can manage delivery options if needed.

Large appliances are delivered by our partner courier, Product Care. Once your order is placed, you’ll receive an invite to book a delivery date online or over the phone. Delivery times depend on your location, but many areas will receive their orders in as little as 2 working days.

For more info, visit Product Care Customer Bookings.

For small appliances, you’ll receive a link from DPD to choose or reschedule your delivery. For larger items, you can manage delivery options anytime via Product Care Group Tracking.

All our appliances come with a manufacturer’s warranty, giving you peace of mind from day one. The exact length and coverage are detailed in the product description on our website and the information booklet included with your appliance. For some brands, you may need to register on their website to access any additional warranty benefits. Please note that all warranties are valid for domestic use only.

Your appliance’s warranty details can be found in the information booklet included with your purchase, making it easy to get set up and protected from day one. If you need a hand with this, our customer service team is always here to assist.

If something isn’t quite right, our friendly customer service team is here to help. Just drop us an email at customer.services@joesappliances.com, and we’ll take care of the rest.

Tracking your order is simple! For small appliances, you’ll receive a tracking link from DPD. For larger items, you can check progress anytime at myorder.productcaregroup.com

If your appliance doesn’t arrive in the condition you expected, don’t worry, we’re here to make it right! Just email our customer service team at customer.services@joesappliances.com within 72 hours of delivery, and we’ll take care of the rest.

If you change your mind, return unused items in their original packaging within 28 days of delivery. If you receive the wrong item or it arrives damaged, contact us within 72 hours, and we’ll arrange collection and replacement.

For any faults, your product is covered under the manufacturer’s guarantee. Just call us with the details, and we’ll troubleshoot or arrange an engineer visit if needed.