What we'll do
Unpack
Deliver your new appliance to a room of your choice, unpack it, position it and level it
Connect
If your appliance has a water dispenser that requires a plumbing connection, we’ll connect it to an existing cold-water supply
Remove packaging
Remove and recycle all external packaging
Record
Take photos of the installation for our records
Remove & Recycle
If you selected our Remove & Recycle Service, we’ll take your old appliance away when we leave
What we need from you
Access
Clear access from your front door to the installation room (this may include moving cars)
Dimensions
Double-check the appliance dimensions to make sure it fits your space
Plugs
Make sure there’s a standard three-pin plug socket within 1 metre of where the appliance will sit
Turn it on
Once installed, leave your new fridge or freezer standing for 4 hours before switching it on
Your old appliance
If your old appliance is being removed, it must be unplugged, empty, and fully defrosted
A few things to know
We don't switch on the appliance
We don’t switch the appliance on during installation, as it needs time to settle
We don't make changes to your home
We don’t make changes to your home, including doors, cabinetry, pipework or electrics
Internal packaging
All internal packaging is left with you
We might be unable to complete installation
If access is restricted, conditions aren’t safe, or the weather is poor, we may be unable to complete the installation to avoid damage
If you've chosen our Removal & Recycling Service
Collection
We’ll collect your old appliance from a room of your choice
Recycling
Your old appliance will be taken away and responsibly recycled
Getting your old appliance ready
Appliances must be unplugged, empty and fully defrosted before we arrive
We might be unable to complete collection
For safety reasons, our team may refuse collection if it isn’t safe to do so
