What we'll do
Unpack
Deliver your new appliance to a room of your choice, unpack it, position it and level it
Connect
Connect the appliance to existing water and waste outlets where required, plug into a standard three-pin socket, and run a test cycle
Remove packaging
Remove and recycle all external packaging
Record
Take photos of the installation for our records
Remove & Recycle
If you selected our Remove & Recycle Service, we’ll take your old appliance away when we leave
What we need from you
Access
Clear access from your front door to the installation room (this may include moving cars)
Dimensions
Double-check the appliance dimensions to make sure it fits your space
Plugs
Make sure there is a standard three-pin socket, plus existing water and waste connections within 1 metre of the appliance location
Your old appliance
Your old appliance should be drained and ready for disconnection
A few things to know
Water isolation valve
If a water isolation valve doesn’t work (e.g. due to limescale), we won’t be able to fix it for you, and a plumber will be required
We don't make changes to your home
We don’t make changes to your home, including pipework, electrics, cabinetry, or removing doors
We might be unable to complete installation
If access is restricted, conditions aren’t safe, or the weather is poor, we may be unable to complete the installation to avoid damage
If you've chosen our Removal & Recycling Service
Collection
We’ll collect your old appliance from a room of your choice
Recycling
Your old appliance will be taken away and responsibly recycled
Getting your old appliance ready
Appliances must be disconnected and empty before collection
We might be unable to complete collection
For safety reasons, our team may refuse collection if it isn’t safe to do so
