What we'll do
Unpack
Deliver your new appliance to a room of your choice, unpack it, position it and level it
Disconnect old appliance
Disconnect your old oven if you’ve chosen our connection service
Remove packaging
Remove and recycle all external packaging
Record
Take photos of the installation for our records
Remove & Recycle
If you selected our Remove & Recycle Service, we’ll take your old oven away when we leave
What we need from you
Access
Clear access from your front door to the installation room (this may include moving cars)
Dimensions
Double-check the appliance dimensions to make sure it fits your space
Electric supply
Make sure your electrical supply matches your new oven:
- Over 3kW: 16A or 32A fuse (big
red switch) - Under 3kW: 13Amp fuse (standard
plug socket)
A few things to know
Gas cookers
We don’t disconnect gas ovens. If you’re switching from gas to electric, a Gas Safe Engineer must disconnect your old appliance and make any pipework safe before our team arrives
We don't make changes to your home
We don’t make changes to your home, including doors, cabinetry, pipework or electrics
We might be unable to complete installation
If access is restricted, conditions aren’t safe, or the weather is poor, we may be unable to complete the installation
If you've chosen our Removal & Recycling Service
Collection
We’ll collect your old appliance from a room of your choice
Recycling
Your old appliance will be taken away and responsibly recycled
Getting your old appliance ready
Appliances must be disconnected and uninstalled before we arrive
We might be unable to complete collection
For safety reasons, our team may refuse collection if it isn’t safe to do so
